Resume

Chiara Newby

Digital Operations & CMS Expert

(647)678-5007 | chiara.lynn@outlook.com | LinkedIn

Results-driven Digital Operations & Platform Manager with 16+ years of experience leading large-scale, enterprise web platforms, CMS migrations, and cross-channel digital initiatives across web, search, social media, and performance analytics. Proven expertise in Kentico CMS, GA4, Core Web Vitals and stakeholder-driven delivery in multioffice, professional services environments. Adept at translating big-picture vision into actionable processes while bringing structure, clarity and strategic leadership to every project.

Alight Solutions | 2019 - 2026

Web Technology Manager | November 2025 - April 2026

Led end-to-end CMS upgrade and migration projects, including QA across staging and production environments, functional testing, content accuracy reviews, and coordinating deployment windows with IT teams
Corresponded with cross-functional teams as well as third party development vendors to enhance website’s feature and functionality requests
Tested and deployed content updates as well as feature and functionality requests and enhancements across 13 websites, over 1000 pages each

Web Technology Senior Specialist | May 2025 - November 2025

Created a digital roadmap board that housed 3 years of change management planning; over 72 successful deployments with 800+ line items tracked and deployed successfully
Led the strategic management of website content operations, managing 40+ website updates per month, establishing publishing standards and scalable processes adopted across the team
Partnered cross-functionally with marketing, design, and development teams to execute high-priority content initiatives, ensuring brand consistency and on-time delivery at scale

Web Technology Specialist II | February 2021 - May 2025

Mentored and onboarded two junior Web Technologists, providing hands-on training in CMS workflows, brand standards, and content publishing best practices
Owned end-to-end content publishing workflows, coordinating with internal stakeholders to ensure timely, on-brand webpage updates across 13 regional sites

Web Technology Associate | December 2019 - February 2021

Maintained website accuracy by publishing and updating content in the CMS, ensuring all pages adhered to brand guidelines and widget standards

KiLynn Designs | April 2015 - December 2019

Freelance, Digital Designer

Spearheaded complete brand identity development for a newly established web & graphic design firm, including website architecture, logo design, and all supporting brand assets
Strategically managed and grew social media presence across multiple platforms to drive brand visibility and audience engagement

Core Skills

Platforms: Headless CMS, Contentful, Adobe Experience Manager, Kentico CMS, WordPress, Shopify

SEO & Analytics: GA4, Google Search Console, SEMrush, Metadata / Redirects / Alt Text

QA & Operations: QA, Change Management, Asana / Monday.com, Process Creation / Optimization, SOPs

Technical: HTML, CSS, JavaScript / jQuery, PowerBI, Marketo, Google Tag Manager, Adobe Creative Suite

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